Privacy policy

Privacy Policy

Effective Date: January 2026

At 5ivepillars, your trust matters. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from 5ivepillars.com (the “Site”) or interact with us in any way.

By using our Site or services, you agree to the practices described in this policy.

Information We Collect

Information You Provide Directly

When you place an order, create an account, sign up for emails or SMS, or contact us, you may provide:

Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely by third-party providers)
Order history and preferences

Information Collected Automatically

When you visit our Site, we automatically collect certain data, including:

IP address
Browser and device information
Pages viewed and time spent
Referral source
Cookies and similar tracking technologies

We use cookies and pixels to operate our store, remember preferences, analyze performance, and deliver relevant marketing through platforms such as Shopify, Meta, Google, and Klaviyo.

You can control cookies through your browser settings.

How We Use Your Information

We use your information to:

Fulfill and ship orders
Process payments
Communicate about your order or account
Provide customer support
Send marketing messages (email/SMS) when permitted
Improve our Site, products, and experience
Prevent fraud and ensure security
Comply with legal obligations

Sharing of Information

We do not sell your personal information for money.

We may share your data with trusted third parties only as necessary to operate our business, including:

Shopify (ecommerce platform)
Payment processors (e.g., Stripe, PayPal, Shop Pay)
Email and SMS providers
Analytics and advertising partners
Shipping and logistics providers
Brand collaborators and fulfillment partners involved in limited-run drops, co-branded products, or special projects, solely to the extent required to produce, fulfill, or support your order

These partners are contractually required to safeguard your information and use it only for authorized purposes related to providing our services and fulfilling your requests.

Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Opt out of the “sale” or “sharing” of personal data for advertising
Restrict or object to certain processing

California Residents (CCPA/CPRA)

California residents have the right to:

Know what personal information we collect, use, and disclose
Request deletion of personal information
Opt out of the sale or sharing of personal information
Not be discriminated against for exercising these rights

To exercise your rights, email orders@5ivepillars.com with “Privacy Request” in the subject line.

We do not knowingly sell or share personal data of consumers under 16 years of age.

EU and UK Residents (GDPR)

EU and UK residents may request:

Access, correction, or erasure
Data portability
Restriction or objection to processing

You may lodge a complaint with your local data protection authority if you believe your rights have been violated.

Data Retention

We retain personal information only as long as necessary to:

Fulfill orders
Maintain business records
Meet legal and tax obligations
Resolve disputes
Enforce agreements

When no longer required, data is securely deleted or anonymized.

Children’s Information

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

Security

We use industry-standard safeguards to protect your information:

All payment data is processed through secure, encrypted systems
Access to personal data is limited to authorized personnel
Our servers and systems are protected using modern security practices

No method of transmission over the internet is 100% secure, but we take reasonable measures to protect your data.

International Transfers

Your information may be transferred to and processed in countries outside your own, including the United States. By using our Site, you consent to this transfer in accordance with applicable law.